Terms & Conditions
Welcome to Sugar & Havana. By placing an order through our website, you agree to the following terms and conditions.
Made-to-Order Products
All Sugar & Havana pastries are handmade and baked fresh to order. Product appearance may vary slightly from photos due to the handmade nature of our pastries.
Order Timing
Same-day pastry box orders may be available with a minimum of 5 hours’ notice, depending on production availability.
Orders placed later in the day may be scheduled for the next available pickup or delivery window.
Large orders and catering orders require advance confirmation and may require additional preparation time.
Pickup
Local pickup is available in the Ralston/Omaha 68127 area. Exact pickup instructions will be provided after your order is confirmed.
Customers must arrive during the confirmed pickup window. Sugar & Havana is not responsible for orders that are not picked up on time.
Local Delivery
Local delivery may be available in select Omaha metro areas for an additional fee. Delivery availability depends on distance, schedule, and production capacity.
Delivery times are estimated and may be affected by traffic, weather, or other circumstances outside our control.
The customer is responsible for providing a correct delivery address and contact information.
Catering & Events
Catering and event orders are not automatically confirmed by submitting a request form. A catering order is confirmed only after Sugar & Havana reviews the request, confirms availability, and payment or deposit requirements are completed.
Final pricing for catering may depend on guest count, pastry selection, delivery distance, setup needs, and event details.
Allergens
Our products may contain or come into contact with common allergens, including wheat, gluten, dairy, eggs, soy, peanuts, and tree nuts. Customers with allergies should contact us before ordering.
Storage and Freshness
Our pastries are best enjoyed fresh on the day of pickup or delivery. Once an order has been picked up or delivered, Sugar & Havana is not responsible for product quality affected by improper storage, heat exposure, refrigeration, transportation, or delayed consumption.
Payments
Payment is required at checkout unless otherwise arranged for a confirmed catering order. Orders are not guaranteed until payment or required deposit has been completed.
Changes to Orders
Changes to an order are subject to approval and production availability. We cannot guarantee changes requested after production has started.
Contact
For questions about an order, pickup, delivery, catering, or these terms, please contact Sugar & Havana through the contact information provided on our website.
What are the terms for ordering pastries from Sugar & Havana?
Find clear details on made-to-order items, timing, pickup, delivery, catering, allergens, and payment policies here.
Can I request custom designs or flavors for my order?
Yes, custom orders are accepted with a minimum 72-hour notice for proper preparation.
What are your policies on pickup and delivery?
Pickup is available during business hours; delivery options vary by location and may incur fees.
Do you offer catering services for events?
Catering orders require advance booking and a 50% deposit to secure your event date.
How do you handle allergen information?
Please inform us of any allergies in advance; we take precautions but cannot guarantee allergen-free products.
What payment methods do you accept?
Payments can be made via credit card, debit card, or cash at pickup.
Find Sugar & Havana’s contact information here for swift assistance with your pastry orders.
contact@sugarhavana.com